Smart products have received increasing attention from researchers and practitioners alike.
One limitation of the existing literature, however, is that the term is often used as a blanket …

Research background: With growing evidence of consumer adoption of mobile shopping
apps, there is a pivotal need for comprehending Internet-enabled consumer devices in …

Online travel agencies (OTAs) are expanding their services to many segments of the travel
and tourism industry. While they are beneficial to travelers, OTAs also face a great deal of …

The Internet of Things (IoT) is expected to be the next phase of the Internet revolution and to
transform consumers' service experience. It nevertheless raises challenges on innovation in …

Smart service systems–that is, configurations of smart products and service providers that
deliver smart services–are striving to increase the smartness of their offering, but potential …

In this study, we advance two mechanisms that lead firms to engage in emerging digital
technologies, namely, the dominant coalition's motivation and its ability to deploy the …

Sport and fitness mobile applications (SFMAs) have led to significant changes in how
people engage in sport and physical activity. This development is part of a broader trend of …

This research investigates whether interactivity of home voice assistants can reduce the
consumer's perceptions of intrusiveness when using these products because of their …

Smart homes embrace advanced technologies and the connectedness of devices that aim to
increase consumers' life quality. They are based on data integration over shared platforms …

Purpose This paper analyzes the direct and indirect effects of the autonomy of smart home
speakers on consumer experience, weighing its benefits and costs in the following areas …