The application of machine learning techniques in the field of tourism is experiencing a
remarkable growth, as they allow to propose efficient solutions to problems present in this …

It is of utmost importance for marketing academics and service industry practitioners to
understand the factors that influence customer satisfaction. This study proposes a novel …

Opinion mining has significantly supported knowledge and decision-making. This research
analysed the content of online reviews including the text of reviews and their rankings. The …

Purpose Most studies on Sentiment Analysis are performed in English. However, as the third
most spoken language on the Internet, Sentiment Analysis for Spanish presents its …

Complaint analysis is an essential business analytics application because complaints have
a strong influence on customer satisfaction (CSAT). However, the process of categorising …

The journalism profession has changed dramatically in the digital age as the internet, and
new technologies, in general, have created new working conditions in the media …

The exponential growth of social media and online social networks (eg, Facebook, Twitter,
Instagram, and TikTok) has changed the daily lives of millions of people. The ease to …

Graph embedding is an important representational technique that aims to maintain the
structure of a graph while learning low-dimensional representations of its vertices. Semantic …

The development of cyberspace offers unprecedentedly convenient access to online
communication, thus inducing malicious individuals to subtly manipulate user opinions for …

This article aims to exploit social exchanges on scientific literature, specifically tweets, to
analyse social media users' sentiments towards publications within a research field. First, we …