This article appraises a theoretical model that relates personality, satisfaction, loyalty,
ambience, and image in a hotel setting. The results of the structural equation modeling …

Purpose This paper aims to understand how guests' trip purpose and hotel star rating
influence the effects of the value for money perceived at hotels and service quality on guest …

The aim of this study was to determine the influence of service quality and corporate image
on customer satisfaction, customer trust and customer loyalty as well as to determine the role …

We propose a network DEA (Data Envelopment Analysis) model that consists of internal and
external service processes and employs customer satisfaction as an intermediate factor …

This study identifies the environmental, social, economic and ethical responsibilities of a firm
as key components of successful sustainable management, and investigates how these …

While the importance of users' stickiness has been recognized in marketing literature for the
least 10 years, the development and empirical validation of users' stickiness model in the …

Many factors can affect customer loyalty that some of them are service quality and corporate
image. There are two objectives of this study. First, this study explains service quality and …

The emergence of home-sharing services and technological advancements has transformed
the lodging market, prompting strategic divergence for distinct brand positioning. Previous …

This study aims to analyze the factors that affect customer loyalty and also factors that affect
customer satisfaction and trust. In addition, it also analyzes the factors of customer …

The purpose of this study is to explore the relationship between overall service quality and
customer satisfaction, further, this relationship is examined in terms of travel experience as a …