“Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications

SHY Hsu, HT Tsou, JS Chen - Journal of Retailing and Consumer Services, 2021 - Elsevier
Augmented reality (AR) is regarded as a visually transformative technology that enables
consumers to gain immersive and enjoyable information about experience products/services …

'It's an illusion, but it looks real!'Consumer affective, cognitive and behavioural responses to augmented reality applications

A Javornik - Journal of Marketing Management, 2016 - Taylor & Francis
The paper investigates two augmented reality (AR) applications and corresponding
consumer responses to their media characteristics. Firstly, it discusses the role of interactivity …

Terms of engagement: Analyzing public engagement with organizations through social media

BG Smith, TD Gallicano - Computers in human Behavior, 2015 - Elsevier
Despite the growth of research on social media engagement over the last five years, studies
have failed to define exactly what engagement is. While many studies equate engagement …

Interactivity in brand web sites: cognitive, affective, and behavioral responses explained by consumers' online flow experience

G Van Noort, HAM Voorveld… - Journal of interactive …, 2012 - journals.sagepub.com
Web site interactivity creates numerous opportunities for marketers to persuade online
consumers and receives extensive attention in the marketing literature. However, research …

[HTML][HTML] E-learning continuance: The impact of interactivity and the mediating role of imagery, presence and flow

I Rodríguez-Ardura, A Meseguer-Artola - Information & Management, 2016 - Elsevier
This paper empirically examines the impact of the interactivity elicited by e-learning
environments for higher education. By considering the underlying processes of imagery …

Theoretical importance of contingency in human-computer interaction: Effects of message interactivity on user engagement

SS Sundar, S Bellur, J Oh, H Jia… - Communication …, 2016 - journals.sagepub.com
A critical determinant of message interactivity is the presence of contingency, that is, the
messages we receive are contingent upon the messages we send, leading to a threaded …

Customer brand co-creation behavior and brand sincerity through CSR interactivity: The role of psychological implications in service-dominant logic

KSK Sung, S Lee - International Journal of Hospitality Management, 2023 - Elsevier
Although the CSR literature has examined the effect of CSR on a variety of brand, values
and customer attitude, limited attention has been paid to investigate whether, going in for …

“I am here to assist you today”: The role of entity, interactivity and experiential perceptions in chatbot persuasion

C Ischen, T Araujo, G van Noort… - … of Broadcasting & …, 2020 - Taylor & Francis
Online users are increasingly exposed to chatbots as one form of AI-enabled media
technologies, employed for persuasive purposes, eg, making product/service …

Managing consumer experience and online flow: differences in handheld devices vs PCs

S Barta, C Flavián, R Gurrea - Technology in Society, 2021 - Elsevier
Offering a good experience to consumers is key for e-commerce companies. Therefore,
providing them with flow experiences could lead to success for these organisations. Since …

Social media reviewing channels: the role of channel interactivity and vloggers' self-disclosure in consumers' parasocial interaction

R Fazli-Salehi, M Jahangard, IM Torres… - Journal of Consumer …, 2022 - emerald.com
Social media reviewing channels: the role of channel interactivity and vloggers’ self-disclosure
in consumers’ parasocial interaction | Emerald Insight Books and journals Case studies Expert …