Continuous improvement of service quality results in enhanced customer satisfaction,
increased efficiency and maximisation of business value of the service within the company …

The core challenge of financial companies is to maximize business profits and minimize
capital risks in enterprise operations management, mainly by considering their liquidity risk …

This article examines the IT Service Management (ITSM) research literature, starting from
past up to the present. The applied research method is the literature review, in which a …

Autonomic networks and services are exposed to a large variety of security risks. The
vulnerability management process plays a crucial role for ensuring their safe configurations …

In today's enterprises, the alignment of IT service infrastructures to continuously changing
business requirements is a key cost driver, all the more so as most severe service …

Computer and network systems are consistently exposed to security threats, making their
management even more complex. The management of known vulnerabilities plays a crucial …

The reuse of knowledge acquired by operators to diagnose failures in Information
Technology (IT) infrastructures has potential to decrease the recurrence of failures and …

Changes that are operated by autonomic networks and systems may generate
vulnerabilities and increase the exposure to security attacks. We present in this paper a new …

Voice over IP (VoIP) has become a major paradigm for providing telephony services at a
lower cost and with a higher flexibility. VoIP infrastructures are however exposed to multiple …

Change Management, a core process of the Information Technology Infrastructure Library
(ITIL), is concerned with the management of changes to networks and services to minimize …