What we know and don't know about online word-of-mouth: A review and synthesis of the literature

RA King, P Racherla, VD Bush - Journal of interactive …, 2014 - journals.sagepub.com
Electronic word-of mouth (eWOM) has attracted considerable interest from researchers in
the past decade. Although the extant research has helped us to develop a good …

How do brand communities generate brand relationships? Intermediate mechanisms

Z Zhou, Q Zhang, C Su, N Zhou - Journal of Business research, 2012 - Elsevier
This research investigates the intermediate mechanism that translates brand communities
into brand relationships. Using a sample of online brand communities from China, the study …

Managing brand presence through social media: the case of UK football clubs

J McCarthy, J Rowley, CJ Ashworth, E Pioch - Internet research, 2014 - emerald.com
Purpose The purpose of this paper is to contribute knowledge on the issues and benefits
associated with managing brand presence and relationships through social media. UK …

Cocreation is chaotic: What it means for marketing when no one has control

D Fisher, S Smith - Marketing theory, 2011 - journals.sagepub.com
The co-creation of value is emerging as the new frontier in marketing. Value creation is now
conceptualized as shared by both producers and consumers, making the terminology …

Vigilante marketing and consumer-created communications

AM Muñiz, Jr, HJ Schau - Journal of Advertising, 2007 - Taylor & Francis
Consumers, acting independently of marketers and advertisers, have started creating and
disseminating documents that strongly resemble, in form and intent, ads for the brands that …

Product attributes and brand equity in the mobile domain: The mediating role of customer experience

ML Sheng, TSH Teo - International journal of information management, 2012 - Elsevier
There are studies showing that utilitarian (perceived ease of use and perceived usefulness)
and hedonic (entertainment and aesthetics) attributes of products are two fundamental …

Further evolving the new dominant logic of marketing: from services to the social construction of markets

L Peñaloza, A Venkatesh - Marketing theory, 2006 - journals.sagepub.com
This work calls for a paradigmatic shift from marketing techniques and concepts to markets
as a social construction. Our argument is composed of six facets:(1) revisioning the creation …

Antecedents and consequences of online brand community participation: A conceptual framework

V Madupu, DO Cooley - Journal of internet commerce, 2010 - Taylor & Francis
In recent years, brand communities have generated considerable interest among both
researchers and marketers. This article presents a conceptual framework of antecedents …

More gain, more give? The impact of brand community value on users' value co-creation

J Liao, J Pang, X Dong - Journal of Retailing and Consumer Services, 2023 - Elsevier
Users' value co-creation behaviors contribute to the prosperity of brand communities as well
as brand performance. This article aims to answer a basic question: are brand community …

How to make brand communities work: Antecedents and consequences of consumer participation

DM Woisetschläger, V Hartleb… - Journal of Relationship …, 2008 - Taylor & Francis
The majority of brand community literature deals with the exploration of the nature of brand
communities and the measurement of community effects. However, existing literature on …