Despite the well-recognized importance of interaction orientation, limited studies have
investigated its boundary conditions from the frontline employees' perspective. To address …

This study investigates how customer requests, a common phenomenon, influence frontline
employee (FLE) job outcomes. We propose and demonstrate that (1) FLEs possess …

Customer special requests are requests that fall outside frontline employees'(FLE) normal
job duties, requiring them to adapt to fit customer's needs. Adopting the customer …

While fuzzy requests from customers are pervasive in service encounters, it is lacking
understanding of how to manage these kind of requests. By combining health belief model …

Purpose This research investigates the impact of customer rule violation issues on frontline
employees'(FLEs') burnout due-to-customers. A model and hypotheses are developed using …

This research aims to clarify the core attributes of travel photography service, and how it may
be possible to cultivate tourist loyalty to this service when travelling to the next destination. A …

Amidst violent competitions at present, each business aims to gain as high profit as they can,
triggering worldwide economic crisis. His Majesty King Bhumibol's sufficiency economy …

Today's shoppers have a wide-range of shopping outlets available, including in-store,
online, and mobile channels and the availability of deals and discounts across these …

This study looks at a common, but underresearched shopping situation: when the shopper is
purchasing a product another person will use. This study uses expectancy disconfirmation …

Retail sales professionals have the highest turnover rates of approximately 40% in the
United States. Retail business leaders see a continuous decline in sales due to understaffed …