Factors affecting customer satisfaction is of worth importance in order to know the reasons or
the factors which are responsible to create satisfaction among customers for a particular …

We study the competitive effects of restricting direct access to secondary care by
gatekeeping, focusing on the informational role of general practitioners (GPs). In the …

The study was carried with the objective of understanding the level of gap exists between
expectation (excellent bank) and perception (experience bank) among the banking …

Proliferation of telecommunication companies has contributed to nearly 7 percent of the US
gross domestic product and while employing over five million people. Despite offering new …

Business exist because of customer. Organization that customer oriented will put high
priority to meet customer needs and wants. That is why, organization served customer as the …

There are too much unexpected things happened in today marketing environments.
Business organization not only facing the challenges in keeping the customer but also …

In today's complex business environment, identification of factors affecting customer
satisfaction is one of the paramount concerns for the marketing scholars and marketers. This …

The aim of this study is to investigate the effect of price perception, customer satisfaction,
brand image, switching barriers (switching cost, interpersonal relationship and …

This paper aims to examine and compare customer satisfaction towards China Mobile and
China Telecom's services. The literature suggests factors such as customer services, price …

Customer satisfaction is an important outcome for a business organization. This paper will
discuss how a good customer service will support economic value of the business …