This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …

A 34-year review of communication technology research published in six public relations
journals reveals applications and perceptions studies far outnumber investigations focused …

Artificial Intelligence (AI) is a transformative force in communication and messaging strategy,
with potential to disrupt traditional approaches. Large language models (LLMs), a form of AI …

During the# MeToo movement, social movement organizations (SMOs) played a crucial role
in the online mobilization by utilizing various message frames and appealing hashtags …

Social media in crisis situations, such as natural disasters, have been recognized by
scholars and practitioners as key communication channels that can complement traditional …

Crowdsourcing is traditionally defined as obtaining data or information by enlisting the
services of a (potentially large) number of people. However, due to recent innovations, this …

While social media has been increasingly used for communication of infectious disease
outbreaks, little is known about how social media can improve strategic communication …

There has been a growing body of crisis communication research that treats social media as
a critical variable, which might alter how people perceive and react to crisis communication …

The purpose of this study was to examine how communication executives and managers
evaluate social media engagement and how they cultivate as well as measure social media …

The literature on social media use in risk and crisis communication is growing fast, and it is
time to take stock before looking forward. A review of 200 empirical studies in the area …