With the prevalence of the Internet and new media channels, consumer reviews have
become one of the main determinants of Consumers' purchasing decisions. This paper uses …

With the acceleration of China's urbanization and the increasing number of household
appliances, the promotion of energy-saving products has attracted widespread attention …

As consumers' perceptions of quality change over time, service providers should track the
dynamic changes in service quality and adjust their services to adapt to these changes. In …

This research considers the problem of review manipulation by exploring rating distribution
deviations and proposing a detection framework that captures review bias. We characterize …

While the development of e-commerce brings convenience to consumers, a large quantity of
products and information increase the difficulty of making purchase decisions. This study …

This study explored how the features of consumer-generated images (CGIs) influence
consumers' attention and purchase intention in both browsing and buying stages of online …

Purpose The impact of a mixture of positive and negative media coverage on long-run hotel
survival remains unknown. This paper aims to investigate how the mixed positive and …

Purpose Users frequently target rival brands through direct criticism or indirect customer
insults, yet the impact of such attacks on brand advocacy remains unexplored. The purpose …

Purpose Given the critical role of user-generated content (UGC) in e-commerce, exploring
various aspects of UGC can aid in understanding user purchase intention and commodity …

This tutorial engages researchers in a series of collaborative activities towards Enhanced
Privacy and Integrity Considerations (EPIC) for human subjects research in the artificial …