What influences satisfaction and loyalty in public transport? A review of the literature
Public transport ridership retention is a challenge for many cities. To develop
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
Quality of public transport service: An integrative review and research agenda
TK Ojo - Transportation Letters, 2019 - Taylor & Francis
This paper contains a literature review of quality of public transport service. The study
classified 85 articles published 2005–2015, based on regional context, date of publication …
classified 85 articles published 2005–2015, based on regional context, date of publication …
Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution
Increasing public transport ridership while providing a service that better caters to individual
travelers poses an important goal and challenge for society, particularly public transport …
travelers poses an important goal and challenge for society, particularly public transport …
First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders
K Park, A Farb, S Chen - Transport policy, 2021 - Elsevier
Public transit authorities have enhanced the travel experience to promote ridership and
customer loyalty. Previous studies about satisfaction and loyalty of transit riders, however …
customer loyalty. Previous studies about satisfaction and loyalty of transit riders, however …
Perceived satisfaction with public transport service in nine European cities
M Fellesson, M Friman - Journal of the Transportation …, 2008 - journals.oregondigital.org
The present study provides a transnational comparison of the perceived service satisfaction
with public transport in eight European countries. Data was collected from 9,542 …
with public transport in eight European countries. Data was collected from 9,542 …
An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul
In this paper, the problems of public transportation customers in Istanbul are addressed and
their satisfaction levels are evaluated by using customer satisfaction survey and statistical …
their satisfaction levels are evaluated by using customer satisfaction survey and statistical …
How does perceived risk affect passenger satisfaction and loyalty towards ride-sourcing services?
DQ Nguyen-Phuoc, O Oviedo-Trespalacios… - … Research Part D …, 2021 - Elsevier
The present study quantitatively investigates the influence of booking app-related risk and
vehicle & driver-related risk on ride-sourcing passengers' trust, satisfaction and loyalty. A …
vehicle & driver-related risk on ride-sourcing passengers' trust, satisfaction and loyalty. A …
The e-scooter potential to change urban mobility—Belgrade case study
As we witness a global change occurring with the advent of e-scooters (electric scooters), it
is clear that adequate measures need to be taken for the implementation of this means of …
is clear that adequate measures need to be taken for the implementation of this means of …
[HTML][HTML] Satisfaction with crowding and other attributes in public transport
M Börjesson, I Rubensson - Transport policy, 2019 - Elsevier
We analyse customer satisfaction surveys conducted among public transport passengers
over 15 years in Stockholm. We analyze satisfaction and importance of many attributes and …
over 15 years in Stockholm. We analyze satisfaction and importance of many attributes and …
Case study of the behavioural intentions of public transportation passengers in Kuala Lumpur
Behavioural intention is associated with the likelihood of engaging in a particular behaviour.
It is crucial as it indicates that how customers may behave in the future and has its roots in …
It is crucial as it indicates that how customers may behave in the future and has its roots in …