Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return …

IA Podgorny, B Indyk, TF Goodyear - US Patent 10,733,677, 2020 - Google Patents
Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a customer self-service system for a tax return preparation system …

Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system

IA Podgorny, M Cannon, TF Goodyear… - US Patent …, 2019 - Google Patents
User satisfaction with answers that may be provided through a question and answer based
customer support system is predicted by pre-submission analysis of the attributes of the …

Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service …

TF Goodyear, B Indyk, IA Podgorny… - US Patent …, 2020 - Google Patents
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …

Application search query classifier

CA Edwards, AF Braunstein, EH Mok… - US Patent …, 2016 - Google Patents
BACKGROUND The present disclosure relates generally to categorizing searches for
software applications and to searching for Soft ware applications in a category-specific …

Method and system for providing real time search preview personalization in data management systems

IA Podgorny, B Indyk, LF Wei - US Patent 10,922,367, 2021 - Google Patents
Primary Examiner Nicholas Ulrich (74) Attorney, Agent, or Firm-Paradice and Li LLP (57)
ABSTRACT A method and system provides personalized search results to users of a data …

Providing relevant online content

R Fernandes, BO Fernandes - US Patent App. 13/609,132, 2015 - Google Patents
Abstract Systems and methods for providing relevant online content may include evaluating
an action performed by a user identifier to determine the user's opinion regarding a topic …

Identifying and/or recommending relevant media content

P Juang, SC Gaw, P Crouzen, T Dasilva… - US Patent …, 2016 - Google Patents
US9471671B1 - Identifying and/or recommending relevant media content - Google Patents
US9471671B1 - Identifying and/or recommending relevant media content - Google Patents …

Ranking search results using feature score distributions

R Herbrich, W Ramsey, A Atallah… - US Patent App. 13 …, 2013 - Google Patents
BACKGROUND 0001) Identifying appropriate documents that are respon sive to a search
query is an ongoing area of study. Many conventional search engines provide a user with an …

Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial …

IA Podgorny, B Indyk, TF Goodyear, IF Ma - US Patent 10,552,843, 2020 - Google Patents
Primary Examiner Huawen A Peng (74) Attorney, Agent, or Firm-Paradice and Li LLP (57)
ABSTRACT Disclosed methods and systems improve search results by recency boosting …

Classifying queries

JJ Lee, MK Carroll - US Patent 9,229,974, 2016 - Google Patents
BACKGROUND User devices, such as mobile telephones, implement a vari ety of
techniques through which users can find information. For example, some user devices …