This paper reviews how empirical research on User Experience (UX) is conducted. It
integrates products, dimensions of experience, and methodologies across a systematically …

Objectives To assess the feasibility of conducting a trial of a psychoeducational intervention
involving the provision of tailored information and coaching to improve management of a …

Highlights•ANT-informed ethnography of sticky notes equalizing collaborative activities.•In
South Korea, stickies became mediators to challenge corporate hierarchies.•Sticky notes …

Stories create pathways from the past to the future. How are the stories of service design
practice being told? What futures are they creating? Many service design narratives in public …

There are indications that established methods for evaluating information system usability
that have been developed for use in, eg Europe or the USA, fail to give reliable results in …

In interaction or user-centered design practices, it is common to employ interviews and think-
aloud techniques to gather data about user behavior. These techniques enable researchers …

Over the past two decades, there has been growing discussion about the relationship
between service design and culture. However, these discussions are often fragmented and …

The subject of social entrepreneurship has considerably gained traction in recent years.
There is significant debate about the optimal teaching concepts for this subject, providing …

Abstract Shared Automated Vehicles (SAVs) promise to make automated mobility accessible
to a wide range of people while reducing air pollution and improving traffic flow. In the future …

Usability testing is an everyday practice for usability professionals in corporations. But, as in
all experimental situations, who you study can be as important as what you study. In this …