Sustainable customer relationship management
M Ferrer-Estévez, R Chalmeta - Marketing Intelligence & Planning, 2023 - emerald.com
Purpose Sustainable customer relationship management (SCRM) is a combination of
business strategy, customer-oriented business processes and computer systems that seeks …
business strategy, customer-oriented business processes and computer systems that seeks …
A systematic review of responsiveness to develop future research agenda: a TCCM and bibliometric analysis
Purpose This paper aims to epistemologically extend and explore the present theories from
prior research conducted in the area of responsiveness. Furthermore, it determines to …
prior research conducted in the area of responsiveness. Furthermore, it determines to …
Accelerating retail supply chain performance against pandemic disruption: adopting resilient strategies to mitigate the long-term effects
Purpose Coronavirus disease 2019 (COVID-19) has disrupted global supply chains,
revealing dreadful gaps and exposing vulnerabilities. Retailers are challenged to tackle …
revealing dreadful gaps and exposing vulnerabilities. Retailers are challenged to tackle …
Impact of COVID-19 on the customer end of retail supply chains: A big data analysis of consumer satisfaction
The COVID-19 pandemic has been one of the biggest disruptive events of recent decades
and has had a global effect on society and the economy. The political regulations resulting …
and has had a global effect on society and the economy. The political regulations resulting …
Proactive risk mitigation strategies and supply chain risk management performance: an empirical analysis for manufacturing firms in Turkey
Y Can Saglam, S Yildiz Çankaya… - Journal of Manufacturing …, 2021 - emerald.com
Purpose In spite of its potential benefits in a wide range of situations, supply chain risk
mitigation strategies have received scant attention on the subject of managing the supply …
mitigation strategies have received scant attention on the subject of managing the supply …
Deciphering the impact of responsiveness on customer satisfaction, cross-buying behaviour, revisit intention and referral behaviour
Purpose The ease and convenience of online shopping are shifting the customers to e-
tailers. This has prompted offline retailers to re-examine behavioural patterns along with a …
tailers. This has prompted offline retailers to re-examine behavioural patterns along with a …
Dynamic capabilities for the creation of logistics flexibility–a conceptual framework
E Sandberg - The international journal of logistics management, 2021 - emerald.com
Dynamic capabilities for the creation of logistics flexibility – a conceptual framework | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Insights from systematic literature review of supply chain resilience and disruption
Purpose The study of supply chain disruption (SCD) and supply chain resilience (SCR)
remains to be studied deeply in the field of business management. The purpose of this …
remains to be studied deeply in the field of business management. The purpose of this …
Framework for using online social networks for sustainability awareness
R Chalmeta, AM Barbeito-Caamaño - Online Information Review, 2024 - emerald.com
Purpose This study aims to contribute to the field of computer systems for sustainability
research. It proposes a framework for sustainability awareness using online social networks …
research. It proposes a framework for sustainability awareness using online social networks …
Assessing the impact of COVID-19 on sustainable food supply chains
Recently, it has become an important issue to ensure sustainability, especially in food
supply chains, against the rapidly growing population, increasing demand, and sudden …
supply chains, against the rapidly growing population, increasing demand, and sudden …