Over the last two decades, researchers in operations management have increasingly
leveraged laboratory experiments to identify key behavioral insights. These experiments …

Problem definition: In this paper, we investigate how line-sitting and express lines affect
customers' satisfaction and fairness perception about queues. In line-sitting, customers skip …

We study decisions to renege from observable queues using controlled laboratory and
online experiments. We focus on the role observed service time sequences and queue …

<? show [AQ ID= GQ2 POS=-24pt]?><? show [AQ ID= GQ5 POS= 12pt]?> Customers who
renege from a queue signal dissatisfaction with the wait, possibly leading to lost business …

Although facial recognition (FR) payment technology can be more convenient for customers,
it is still not consistently used by many customers in retail. Using transaction data from three …

Many service systems, such as emergency departments (EDs), differentiate among
customer's types to meet specific service level (SL) targets. To meet these targets, some EDs …

Problem definition: The dedicated docket was introduced by the Biden Administration to
reform the immigration system. It creates a separate queue for immigration proceedings …

Advancements in information technology and the Internet have enabled organizations to
reach talented individuals outside of their boundaries to solve their innovation-related …

The Purpose of this study:(1) To analyze the effectiveness of air services suddenly departed
at Sultan Hasanuddin International Airport Mandai South Sulawesi.(2) To determine the …

We study parallel innovation contests where contest organizers elicit innovative solutions to
a set of problems from a group of solvers with limited (financial, time, cognitive) resources …