Examining the effect of perceived service quality of health care delivery in Ghana on behavioural intentions of patients: The mediating role of customer satisfaction

A Agyapong, JD Afi, KO Kwateng - International Journal of …, 2018 - Taylor & Francis
The purpose of this study was to examine the mediating role of patients' satisfaction in the
relationship between perceived service quality (PSQ) and behavioural intentions. Data were …

Gaps in Mental Healthcare Use and Perceived Quality between Privately Insured LGB and Heterosexual Individuals in the United States

Y Hayashi - 2019 - search.proquest.com
Previous research has identified significantly heightened levels of mental health issues and
psychological distress among lesbian, gay, and bisexual (LGB) individuals in the US, as well …