Purpose The purpose of this study is to summarize the available pool of literature on service
quality to identify different dimensions of service quality in the healthcare industry and …

This paper aimed to investigate the relationships between participative leadership (PL),
administrative quality (AQ), medical quality (MQ), and patient satisfaction (PS) using the …

Objectives Service quality is one of the important gears to appraise services and determine
the gray areas that need improvement. In countries with a resource-poor health system, the …

Purpose To face profound changes from decreasing funding, growing patient expectations
and increasing competition in the health-care market, public hospitals began to implement …

This study scrutinizes the heterogeneous hybrid governance mechanisms of information
technology and contact in supply chain quality management. Drawing on governance theory …

The paper aims to establish a theoretical framework to investigate the relationships between
total quality management (TQM) practices, organisational memory (OM) and process …

Ever rising patients' expectations demand quality healthcare service from healthcare
establishments (HCEs) for its sustenance which necessitated developing of a …

This research is aimed to develop a Total Quality Management (TQM) Model for Healthcare
Industry. In order to achieve this objective, several previous studies have been reviewed in …

How to address the apparent failure of South African municipalities to deliver service that
meets citizens' expectations, poses a major challenge. The often violent protests that have …

This research focuses on improving service quality by identifying TQM practices that could
influence employee satisfaction to deliver efficient healthcare services that meet patients' …