Purpose This study aims to descriptively identify and refine the role of emotional intelligence
(EI) in the retail banking employee–customer contact context, and prescriptively use this …

Purpose This study aims to discern and refine the role of emotional intelligence (EI) in the
development of customer orientation among banking employees in Morocco. This analysis …

This study aims to examine the relationship between cognitive, emotional and social
intelligence towards job performance among service counter employees in Malaysian local …

Although the services sector is one of the sectors that anchored the country's economy
growth in 2019 in Malaysia, this sector lacks in growth and need to be pushed for greater …

The purpose of this pilot study was to measure the level of emotional intelligence among
teachers in the Malaysian state of Pahang. A simple random sampling was used to pick …

The world is witnessing a shift in industrialized nations' economies towards the service
sector. Particularly in Malaysia, service sector has gone through profound and rapid …