Nowadays, process mining is becoming a growing area of interest in business process
management (BPM). Process mining consists in the extraction of information from the event …

A Service Level Agreement (SLA) regulates the provisioning of a service by defining a set of
guarantees. Each guarantee sets a Service Level Objective (SLO) on some service metrics …

Business Process Management and Operations Research are two research fields that both
aim to enhance value creation in organizations. While Business Process Management has …

Software maintenance outsourcing (SMO) is performed from developed countries to
developing countries to gain different advantages like reducing the cost and securing time to …

During the last several decades Key Performance Indicators (KPIs) became the standard
approach to the monitoring and management of the enterprise performance. At the same …

In order to better define and regulate their business process operations and management,
enterprises can apply Business Process Model and Notation (BPMN) standard and Service …

Support: Pre-doctoral scholarship, and scholarships for research visits granted by the
Spanish Government under CICYT project TAPAS (TIN2012–32273). Additional support for …