Interest in the relationship between customer participation and brand outcomes has
increased over the past few decades. However, research in this field has generated diverse …

Learning and knowledge transfer are crucial to organizational success. Knowledge can
transfer between sites and generations, yet prior research has studied both types of …

Through the development of a risk propagation model, this paper investigates R&D network
resilience under risk propagation from an organizational learning perspective. Drawing from …

The article proposes and tests a model that examines the type of communication media
(personal meetings, group classes, and written materials) that is most effective to train and …

Hotel franchising presents a unique network context for investigating inter‐organizational
collaboration. Franchisees and franchisors must collaborate closely but face incompatible …

This study contributes to a deeper understanding of financial returns from the advertising of
hospitality services. Specifically, we investigate how different types of franchised hotel …

Intelligent technology solutions have revolutionized banking and enhanced the overall
efficiency of financial institutions worldwide. As banks endeavor to evolve into …

Abstract Service firms need to handle customer-induced uncertainty during service
production. The literature argues for several mechanisms that organizations utilize to handle …

In this special issue we have assembled 10 papers that examine service innovation in the
hospitality context. These papers were originally presented at the Cornell Hospitality …

This dissertation proposal empirically examines operational paradigms in healthcare service
delivery. In an ever changing landscape with rising costs and emphasis on quality …