One of the biggest contemporary challenges of management in service industries is
providing and maintaining customer satisfaction. Service quality and customer satisfaction …

Hotels industry is a labor-intensive industry, the human element is crucial in this industry;
where all hotels activities and services are based on the human elements. The hotels …

Background The trend of world markets has changed noticeably from agricultural to service
markets (Asian Development Outlook, 2007). All of the service businesses are trying their …

The information provided by online traveler reviews is becoming a key element in the
decision-making process of hotel customers, reducing the uncertainty and the perceived risk …

The perception of service quality is different from person to person by consuming good and
services. There would be hardly any single service which equally valuable to customer …

The purpose of this paper is to evaluate service quality and its relation to customer
satisfaction, trust, and behavioural intentions of rural tourism by applying the modified …

Tourism has become one of the most essential segments of economy for these Asian
countries. Rapid economic growth, political stability, and aggressive tourism campaigns by …

Price is a very important part of the marketing mix as it can affect both the supply and
demand of the firms' products. Since pricing strategies influence has an impact on market …

The purpose of this paper is to explore consumers' perceptions of Internet retail service
quality. This is conducted by firstly conducting qualitative interviews to identify five …

A better evaluation and understanding of the client's perception of the service provided by
hotels is critical for hotel managers, especially in the “Travel 2.0” era, where tourists not only …