In the Web2. 0 era, user-generated content (UGC) provides a valuable source of data to aid
in understanding consumers and driving intelligent business. Text mining techniques, such …

An increasing number of people use social media to share their consumption experiences.
Publicly available online reviews have become a significant source of information, which …

Online reviews are an important information source for companies analysing users'
demands. We conducted a study of online reviews to measure how product attributes impact …

Unveiling consumer preferences in online reviews is receiving increasing attention. While
most existing approaches for consumer preferences have achieved significant …

Today's product design takes into account the affective aspects of products, such as
aesthetics and comfort, as much as reliability and physical quality. Manufacturers need to …

Customer reviews in social media and electronic commerce Web sites contain valuable
electronic word-of-mouth (eWOM) information of products, which facilitates firms' business …

Network edge services have contributed to ordinary people's daily lives with numerous
conveniences but the accompanying problems, such as counterfeiting, the trust crisis and …

With the rapid development of science and technology, consumers are used to searching
online for evaluations before purchasing products. Manufacturers can also utilize such …

Kansei engineering is a product design methodology that takes into account the affective
needs of customers and translates them into product parameters. Traditionally, it uses …

As an emerging IT-driven business paradigm, smart product-service system (Smart PSS),
which offers not only the smart, connected product (SCP) but also its generated service as a …