This study explores key content and themes from online reviews to explain major service
attributes of peer-to-peer (P2P) accommodation sought by guests. The results from lexical …

This research aims to determine the relationship between the quality of airline service
attributes and overall satisfaction. Although a number of relevant studies have reported a …

How important are individual tourist resources for the overall value of tourist experiences?
This study argues for including tourist resources as a value-adding element in tourist …

Satisfaction surveys usually include evaluations of different destination attributes on an
ordinal scale. On such a scale, the mid-point of which is indifference, the tourist can express …

This study proposed a quantitative method for evaluating ecotourism experiences reported
online by US travelers to Costa Rica. The user-generated content (UGC) used in this study …

Firmly linked to the natural environment, nature-based activities involve learning, recreation,
and adventure in natural surroundings. Ecotourism, a powerful market force, is a low-impact …

Purpose In business, online reviews have an economic impact on firm performance.
Customers' data in the form of online reviews was used to understand the appreciation and …

This study investigates the factors that generate user satisfaction and the factors that
generate user dissatisfaction during post-adoption usage of an information system. Drawing …

Purpose This exploratory study aims to examines the multidimensional aspects of perceived
value (functional value, financial value, emotional value, social value, epistemic value and …

This research note focused on Hong Kong's nature-based tourism and disentangled the
tourists' motivation factor structure. A new tourism motivation model was developed by …