Sustainable tourism garnered interest as the United Nations set goals that could be met by
the tourism industry. However, sustainability performance metrics have been peripheral in …

In order to link different aspects of the balanced scorecard (BSC), ie, learning, innovation,
internal business, customer, and financial perspectives, Kaplan and Norton developed the …

Abstract The Materiality Balanced Scorecard is an integrated framework that links
sustainable hospitality performance management and reporting, as an instrument to define …

New product development (NPD) is a counter-seasonal strategy able to reduce demand
fluctuations, especially during the seasonal tails. No previous study has analysed this field …

Purpose This study aims to develop dimensions and sub-items that explain hotel brand
portfolio strategy (HBPS) and explore performance differences among HBPS groups in an …

Academic research (rigor) in alignment with practitioners' challenges (relevancy) has been
advocated as a way of overcoming the ivory tower syndrome. Performance measurement is …

Purpose Regular surveys by the Malta Hotels & Restaurants Association indicate a
substantial improvement in the financial performance of five-star hotels in Malta in recent …

In recent years, relatively few scholars and practitioners have worked on the subjects of
evaluating intellectual capital, particularly continuous and comprehensive evaluation of …

Since the 2008 global financial crisis, a major challenge for the Board of Directors (BoD) and
risk managers of large, public corporations has been to clearly define and articulate their …

The primary elements of the travel experience are transportation and accommodation.
Travellers choose between various suppliers with the final choice being determined by an …