Timely apologies to key publics on social media are becoming an important aspect of crisis
recovery but little is known of how the spokesperson's characteristics and the tone of …

Using panel data from mainland China, this study incorporates uncertainty, information
seeking, and social support into the goal disruption theoretical model to examine the indirect …

Grounded in the framework of the communication mediation model, this study examined the
impacts of employees' organizational identification and social media engagement on their …

Kriz iletişiminde paydaşların olumlu tepkilerini almada ne söylendiğinin yanı sıra nasıl
söylendiği de önem kazanmıştır. Bununla birlikte kurumlara paydaşlarıyla uzun dönemli …

Sosyal medya üzerinden markalara yönelik olumsuz ağızdan ağıza epaylaşımların çok kısa
sürede, yüksek hacimle ve geniş erişimle ortayadökülmesi literatürde “ateş fırtınası” olarak …

More often than not, healthcare organizations undergo crises and require a way to
communicate pertinent information to their publics. Crisis communication, a relatively new …

This study examines the three food oil crises that occurred in Taiwan between 2013 and
2014, when over a thousand food products were recalled and more than two hundred …