A systematic review and taxonomy of explanations in decision support and recommender systems

I Nunes, D Jannach - User Modeling and User-Adapted Interaction, 2017 - Springer
With the recent advances in the field of artificial intelligence, an increasing number of
decision-making tasks are delegated to software systems. A key requirement for the success …

Exploring explainability: a definition, a model, and a knowledge catalogue

L Chazette, W Brunotte, T Speith - 2021 IEEE 29th international …, 2021 - ieeexplore.ieee.org
The growing complexity of software systems and the influence of software-supported
decisions in our society awoke the need for software that is transparent, accountable, and …

Designing theory-driven user-centric explainable AI

D Wang, Q Yang, A Abdul, BY Lim - … of the 2019 CHI conference on …, 2019 - dl.acm.org
From healthcare to criminal justice, artificial intelligence (AI) is increasingly supporting high-
consequence human decisions. This has spurred the field of explainable AI (XAI). This …

Explanations as mechanisms for supporting algorithmic transparency

E Rader, K Cotter, J Cho - Proceedings of the 2018 CHI conference on …, 2018 - dl.acm.org
Transparency can empower users to make informed choices about how they use an
algorithmic decision-making system and judge its potential consequences. However …

A survey of data-driven and knowledge-aware explainable ai

XH Li, CC Cao, Y Shi, W Bai, H Gao… - … on Knowledge and …, 2020 - ieeexplore.ieee.org
We are witnessing a fast development of Artificial Intelligence (AI), but it becomes
dramatically challenging to explain AI models in the past decade.“Explanation” has a flexible …

Principles of explanatory debugging to personalize interactive machine learning

T Kulesza, M Burnett, WK Wong, S Stumpf - Proceedings of the 20th …, 2015 - dl.acm.org
How can end users efficiently influence the predictions that machine learning systems make
on their behalf? This paper presents Explanatory Debugging, an approach in which the …

Explaining recommendations: Design and evaluation

N Tintarev, J Masthoff - Recommender systems handbook, 2015 - Springer
In recent years, there has been an increased interest in more user-centered evaluation
metrics for recommender systems such as those mentioned in [49]. It has also been …

Measuring the business value of recommender systems

D Jannach, M Jugovac - ACM Transactions on Management Information …, 2019 - dl.acm.org
Recommender Systems are nowadays successfully used by all major web sites—from e-
commerce to social media—to filter content and make suggestions in a personalized way …

Recommender systems: from algorithms to user experience

JA Konstan, J Riedl - User modeling and user-adapted interaction, 2012 - Springer
Since their introduction in the early 1990's, automated recommender systems have
revolutionized the marketing and delivery of commerce and content by providing …

Explainable artificial intelligence: Evaluating the objective and subjective impacts of xai on human-agent interaction

A Silva, M Schrum, E Hedlund-Botti… - … Journal of Human …, 2023 - Taylor & Francis
Intelligent agents must be able to communicate intentions and explain their decision-making
processes to build trust, foster confidence, and improve human-agent team dynamics …