Emotional intelligence predicts academic performance: A meta-analysis.

C MacCann, Y Jiang, LER Brown, KS Double… - Psychological …, 2020 - psycnet.apa.org
Schools and universities devote considerable time and resources to developing students'
social and emotional skills, such as emotional intelligence (EI). The goals of such programs …

[HTML][HTML] Is empathy the key to effective teaching? A systematic review of its association with teacher-student interactions and student outcomes

K Aldrup, B Carstensen, U Klusmann - Educational Psychology Review, 2022 - Springer
Teachers' social-emotional competence has received increasing attention in educational
psychology for about a decade and has been suggested to be an important prerequisite for …

[HTML][HTML] The measurement of emotional intelligence: A critical review of the literature and recommendations for researchers and practitioners

PJ O'Connor, A Hill, M Kaya, B Martin - Frontiers in psychology, 2019 - frontiersin.org
Emotional Intelligence (EI) emerged in the 1990s as an ability based construct analogous to
general Intelligence. However, over the past 3 decades two further, conceptually distinct …

Can emotional intelligence be trained? A meta-analytical investigation

V Mattingly, K Kraiger - Human Resource Management Review, 2019 - Elsevier
Human resource practitioners place value on selecting and training a more emotionally
intelligent workforce. Despite this, research has yet to systematically investigate whether …

Emotional intelligence or artificial intelligence–an employee perspective

C Prentice, S Dominique Lopes… - Journal of Hospitality …, 2020 - Taylor & Francis
Emotional intelligence as personal intelligence and artificial intelligence as a machine
intelligence have been popular in the relevant literature over the last two decades. The …

Engaging and retaining customers with AI and employee service

C Prentice, M Nguyen - Journal of Retailing and Consumer Services, 2020 - Elsevier
Artificial intelligence (AI) permeates in service organisations as a tool to enhance
operational efficiency and improve customer experience. Reports show that most consumers …

Understanding the influence of the perceived risk of the coronavirus disease (COVID-19) on the post-traumatic stress disorder and revisit intention of hotel guests

J Yu, K Lee, SS Hyun - Journal of hospitality and tourism management, 2021 - Elsevier
This study examines consumers' perceived risks of COVID-19 to develop a solid theoretical
framework that explains their behavioral intentions relating to COVID-19. It also explores the …

Measurement matters: Assessing personal qualities other than cognitive ability for educational purposes

AL Duckworth, DS Yeager - Educational researcher, 2015 - journals.sagepub.com
There has been perennial interest in personal qualities other than cognitive ability that
determine success, including self-control, grit, growth mind-set, and many others. Attempts to …

[HTML][HTML] The effect of university students' emotional intelligence, learning motivation and self-efficacy on their academic achievement—Online English courses

YC Chang, YT Tsai - Frontiers in Psychology, 2022 - frontiersin.org
The COVID-19 pandemic has had a significant impact on education worldwide. The disease
first hit China and numerous Chinese cities then started to conduct online courses …

[HTML][HTML] Statistically controlling for confounding constructs is harder than you think

J Westfall, T Yarkoni - PloS one, 2016 - journals.plos.org
Social scientists often seek to demonstrate that a construct has incremental validity over and
above other related constructs. However, these claims are typically supported by …