Objective To establish current knowledge of patient safety and quality of care in developing
countries in Southeast Asia, current interventions and the knowledge gaps. Study design …

Purpose To determine the nature and frequency of medication errors during medication
delivery processes in a public teaching hospital geriatric ward in Bali, Indonesia. Methods A …

This study investigates empirically the effect of trust, perceived risk and e-service quality on
the intention to purchase of online shop's customers in Indonesia. This research is a type of …

The purpose of this paper is to identify the different types of motivations in hospital
volunteers. We present a literature review about different types of motivation and we collect …

A study was conducted on the “evaluation of customers' complaints handling and its
reflection on customer's satisfaction in five star hotels. The study targeted the category of …

Bu araştırmanın amacı, restoran işletmelerinde yaşanan hizmet hatalarının giderilmesinde
kullanılan telafi sürecinde, algılanan adalet ve telafi memnuniyetinin etkisini ortaya …

The role and tasks performed by hospital volunteers (HV), their relationship with other
stakeholders and the management of volunteers, are controversial topics, not widely …

Quality continues to be such an issue in humanitarian projects and it is because the model
of quality control in normal business is driven by its customers however, does not operate in …

The purpose of this research is to test factors that causing service failure at the Raflesia
Hospital and to determine the influence of service failure factors on the patient's complaint …

To promote safety and quality of pharmaceutical services are still an issue in Indonesia. One
way of doing so is to implement pharmaceutical care standards and prevent medication …