Main factors affecting perceived quality in healthcare: a patient perspective approach

E Bellio, L Buccoliero - The TQM Journal, 2021 - emerald.com
Purpose Delivering patient-centered healthcare is now seen as one of the basic
requirements of good quality care. In this research, the impact of the perceived quality of …

Relationship between patient satisfaction and hospital brand image: A meta-analytic study

H Hoşgör, E Sevim - … Journal of Health Management and Tourism, 2022 - dergipark.org.tr
Aim: In this meta-analytic study, the relationship between satisfaction and brand image
variables was investigated from the perspectives of patients and hospitals. Methods: After …

Influence of service quality and corporate image on the satisfaction of patients with Brazil's National Cancer Institute

ED Coutinho, PRC Vieira, CLQ Mattoso… - International Journal of …, 2019 - emerald.com
Purpose The purpose of this paper is to better understand the influence of service quality
and corporate image of Brazil's National Cancer Institute (INCA) on the satisfaction of its …

[PDF][PDF] Hospital service-line positioning and brand image: influences on service quality, patient satisfaction, and desired performance

LM Sciulli, TL Missien - Innovative Marketing, 2015 - businessperspectives.org
The goals of this study are to provide a conceptual framework for developing service-line
positioning and brand image strategies for healthcare organizations. Application of the …

Kurumsal hastane imajı, algılanan fiyat uygunluğu, hasta tatmini ve sadakati arasındaki ilişkilerin yapısal eşitlik modeliyle incelenmesi

H HOŞGÖR, KMDG HOŞGÖR… - Journal of Academic …, 2024 - javstudies.com
Bu çalışmanın amacı; kurumsal hastane imajı, algılanan fiyat uygunluğu, tatmin ve sadakat
değişkenleri arasındaki ilişkileri ve bu ilişkileri oluşturan yapıyı incelemektir. Çalışmanın …

[PDF][PDF] THE INFLUENCE OF SERVICE QUALITY ON USERS'BEHAVIOURAL INTENTIONS IN DEVELOPING COUNTRIES: A CROSS-SECTIONAL STUDY IN CAPE …

V Cruz, L Mendes - International Journal for Quality Research, 2019 - researchgate.net
The study analyses the influence of perceived service quality and patients' satisfaction on
behavioral intentions, as well as the role of the institutional image in this chain of relations …

Strategi Indonesia Healthcare Corporation Dalam Meningkatkan Hospital Image

D Wijaya - Jurnal Kesehatan Tambusai, 2023 - journal.universitaspahlawan.ac.id
Abstract Indonesia Healthacare Corporation (IHC) yang merupakan Holding Company dari
berbagai rumah sakit yang berada di bawahnya. Dalam proses konstruksi, kemandirian …

Key factors influencing patient loyalty

YL Lan, JY Hung, CC Chen… - International Journal of …, 2016 - inderscienceonline.com
The objective of this study was to identify and verify factors that influence patient loyalty
through judgement sampling of patients at hospitals. A total of 614 structured questionnaires …

SAĞLIK KURUMLARINDA KURUMSAL İMAJIN HASTA MEMNUNİYETİNE ETKİLERİ

B Emül, Ü Naldöken - Hacettepe Sağlık İdaresi Dergisi, 2019 - dergipark.org.tr
Günümüzde insan ihtiyaçlarının çeşitlenmesi ve sağlığa verilen önemin de artması ile
birlikte sağlık kurumlarının sayısı artmakta ve yoğun rekabet yaşanmaktadır. Sağlık …

The influence of service quality, perceived value and corporate image toward inpatient satisfaction on private hospital

S Novella, JR Polla, OM Dharma… - Social Economics and …, 2018 - journal.binus.ac.id
The purpose of this research was to determine the influence of service quality, perceived
value, and corporate image of the hospital toward inpatient satisfaction of private hospitals in …