The enhancement of consumer well-being is critical for technology companies in building
customer loyalty. Voice assistants (VAs), as the intelligent products launched by technology …

The aim of this study to investigate factors affecting luxury consumers' webrooming intention
using a moderated mediation framework. The study also investigates the mediating effects of …

The purpose of this research is to identify the factors that influence an omnichannel
experience. Omnichannel is an emerging approach to retailing that responds to the …

Purpose This research aims to enrich the literature related to the emerging topic of omni-
channel. The purpose of this paper is to empirically investigate the relationship between …

The push-pull-mooring model was applied in this study to investigate consumer channel
switching intention related to physical and mobile stores. Push effects include mobile …

This study provides the first critical and systematic investigation of the literature on Means-
End Chain theory after the ground-breaking book “Understanding Consumer Decision …

Purpose The purpose of this paper is to propose and empirically test a model encompassing
antecedents of webrooming, an emerging shopping behaviour in omnichannel retailing …

Arising from the global COVID-19 pandemic, social distancing has become the new norm
that shapes consumers' shopping and consumption activities. In response, the contactless …

Purpose With the explosive growth of the Internet, online travel agents (OTAs) have gained
an increasing market share in the online booking market. However, OTAs are facing fierce …

Purpose Structural equation modeling was conducted, and a sample with 577 consumers
was investigated. Design/methodology/approach Based on the stimulus–organism …