This study reviews the research on planning and scheduling in healthcare published in
Production and Operations Management (POM) and other prestigious operations …

Our article reviews research on “organizational science and health care,” defined broadly as
research focusing on topics commonly studied in the organizational and management …

We examine historical banking crises through the lens of bank equity declines, which cover
a broad sample of episodes of banking distress with and without banking panics. To do this …

Consumers regard product delivery as an important service component that influences their
shopping decisions on online retail platforms. Delivering products to customers in a timely …

Service organizations face a trade-off between high utilization and responsiveness. High
utilization can improve financial performance, but causes congestion, which increases …

Behavioral operations is now an established and fundamental research field dedicated to
understanding how the behavior of managers, workers, and customers influences …

Hospitals are complex systems with essential societal benefits and huge mounting costs.
These costs are exacerbated by inefficiencies in hospital processes, which are often …

Omnichannel retailing features, such as ship-to-store (STS) service, are designed to deliver
a seamless shopping experience for customers. For a retailer, introducing omnichannel …

A new generation of healthcare operations management (HOM) scholars is studying timely
healthcare topics (eg, organization design, design of delivery, and organ transplantation) …

We study a multistage service process that adapts to system occupancy level. Using
operational data from more than 140,000 patient visits to a hospital emergency department …