Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …

The aim of this research is to examine the impact of service quality on customer satisfaction
in the post pandemic world in auto care industry. The car care vendor in the study made …

With the application of artificial intelligence (AI) technology in organizational frontlines,
customers' service experiences have begun to shift from interactions with service personnel …

Purpose This paper aims to examine the effect of service quality dimensions and customer
satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and …

Purpose A growing number of international travellers have influenced how hotels manage
their customer satisfaction reviews and ratings. This study examines the influence of …

Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …

Purpose There is a dearth of studies that have investigated mediators of the effect of service
quality on customer loyalty under the conditions prevailing in Zimbabwe; where bank …

The aims of this research was to determine the effect of service quality with customer loyalty.
And customer satisfaction as a mediator between the relationship of service quality with …

By applying institutional theory to the current retail environment under the COVID-19
pandemic, the purpose of this study is to 1) identify service quality dimensions that generate …

Abstract Despite Multinational Enterprises' growing interest in New Product Development
(NPD), research into the use of social media in the NPD process in Small and Medium-sized …