The social effects of emotions
GA Van Kleef, S Côté - Annual review of psychology, 2022 - annualreviews.org
We review the burgeoning literature on the social effects of emotions, documenting the
impact of emotional expressions on observers' affect, cognition, and behavior. We find …
impact of emotional expressions on observers' affect, cognition, and behavior. We find …
Are you ready for Gen Z in the workplace?
H Schroth - California Management Review, 2019 - journals.sagepub.com
Gen Z (1997-2013) is just now entering the labor market and employers need to be
prepared for their arrival. While Gen Z shares many traits with the Millennial Generation, they …
prepared for their arrival. While Gen Z shares many traits with the Millennial Generation, they …
Emojis influence emotional communication, social attributions, and information processing
I Boutet, M LeBlanc, JA Chamberland… - Computers in Human …, 2021 - Elsevier
Many emojis symbolize nonverbal cues that are used during face-to-face communication.
Despite their popularity, few studies have examined how emojis influence digital …
Despite their popularity, few studies have examined how emojis influence digital …
To emoji or not to emoji? Examining the influence of emoji on consumer reactions to advertising
In recent years, advertisers have increasingly been using emoji in their promotional
communications. However, little is known about how consumers might react to the use of …
communications. However, little is known about how consumers might react to the use of …
The impact of non-normative displays of emotion in the workplace: How inappropriateness shapes the interpersonal outcomes of emotional displays
A Cheshin - Frontiers in Psychology, 2020 - frontiersin.org
When it comes to evaluating emotions as either “good” or “bad,” everyday beliefs regarding
emotions rely mostly on their hedonic features—does the emotion feel good to the person …
emotions rely mostly on their hedonic features—does the emotion feel good to the person …
How the emoji use in apology messages influences customers' responses in online service recoveries: The moderating role of communication style
This research investigates the impact of using emojis (ie, the pleading-face emoji) on
customer forgiveness in relation to handling complaints on social media. Specifically, this …
customer forgiveness in relation to handling complaints on social media. Specifically, this …
Motives, frequency and attitudes toward emoji and emoticon use
Abstract Electronic Mediated Communication (EMC) has become highly prevalent in our
daily lives. Many of the communication formats used in EMC are text-based (eg, instant …
daily lives. Many of the communication formats used in EMC are text-based (eg, instant …
[图书][B] Persuasion: Social influence and compliance gaining
RH Gass, JS Seiter - 2022 - taylorfrancis.com
The seventh edition of this field-leading textbook provides an accessible and rigorous
presentation of major theories of persuasion and their applications to a variety of real-world …
presentation of major theories of persuasion and their applications to a variety of real-world …
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust …
Emotional expressions have a pervasive impact on organizational behavior. However, it is
unclear how such effects are modulated by the intensity of emotional displays. We …
unclear how such effects are modulated by the intensity of emotional displays. We …
Gender and age influences on interpretation of emoji functions
SC Herring, AR Dainas - ACM Transactions on Social Computing, 2020 - dl.acm.org
An online survey, the Understanding Emoji Survey, was conducted to assess how English-
speaking social media users interpret the pragmatic functions of emoji in examples adapted …
speaking social media users interpret the pragmatic functions of emoji in examples adapted …