This paper describes a case study of the initial reactions to a transport robot running in a
semi-public hospital environment. The robot was transporting goods and samples for an …

This thesis describes prototyping in service design through the theoretical lens of situated
cognition. The research questions are what a service prototype is, what the benefits of …

Service design is a relatively new field which has its roots in the design field, but utilises
knowledge from other disciplines focusing on services as well. The service design field can …

Drawing analogies between smart cameras and electric lighting, we highlight and
extrapolate design trends towards always-on sensing in intimate contexts, and the functional …

Self-driving buses will be part of the public transportation system of the future, and they must
therefore be accessible to all. The study reported in this paper examines the user …

ABSTRACT A method of activity analysis is proposed that exploits synergy among cultural-
historical activity theory, Peircean sign theory, and ecofunctionalism in response to …

Abstract Information technology support of office work has increased rapidly in functionality,
but new ways of interacting have evolved more slowly. This paper adds to the design …

What could it mean to take a designerly perspective of a robotic eating aid to get a more
holistic understanding of meals as social and embodied experiences? In this article, we …

Taking as a point of departure recent theoretical advances in Interaction Design and Human-
Computer Interaction (Lowgren 2009), we discuss a body of knowledge gathered in …

In today's business landscape, enterprises are no longer relying solely on their
understanding of products but are instead prioritizing user experiences. To comprehend and …