The well-structured medical communication models that are typically described in textbooks
are relevant to practice, but the actual messy interactional realities of consultations are often …

Language barriers in the healthcare sector, for example as a result of failure to use a
patient's mother tongue, can lead to misunderstandings and/or care errors, especially when …

Objectives To explore the perceived and actual quality of communication and the
conversational mechanisms through which misunderstandings arise in linguistically diverse …

This article considers the complex communicative practices of contemporary consultations in
a superdiverse London hospital, as staff and patients employ the breadth of their linguistic …

More than half of the world's displaced population has moved to urban or peri-urban areas,
and in Brussels, the superdiverse Belgian and European capital, the emergency care sector …

This chapter introduces microanalysis of clinical interaction (MCI), which uses
videorecorded consultations between clinicians and patients to reveal authentic …

Introduction: Little is known about how to avoid intercultural nurse–family conflicts in critical
care settings. In this article, strategies are discussed that may be useful to prevent or mitigate …

Researching in heterogeneous communities can present challenges for the most
experienced of researchers, especially in the context of ethnographic work, where the …

Background Misunderstandings in medical interactions can compromise the quality of
communication and affect self-management, especially in complex interactions like those in …

In this pilot study, we investigate the potential of pictograph translation technologies for
facilitating communication and integration in the context of migration. We incorporate a new …