The last three decades have witnessed a resurgence of research on the topic of customer
value. In search of a comprehensive integration and analysis of this research—including …

Purpose–The aim of this paper is to provide a literature review of the state‐of‐the‐art and up
to date concepts and measures undertaken in the research on perceived value. The …

Citizens' low continuous-use intention has become a great challenge for the development of
e-government in China. This study has developed a chain model of e-government service …

The age of big data analytics is now here, with companies increasingly investing in big data
initiatives to foster innovation and outperform competition. Nevertheless, while researchers …

Purpose Researchers often use partial least squares structural equation modeling (PLS-
SEM) to estimate path models that include formatively specified constructs. Their validation …

A central question for researchers and practitioners is whether and how IT (information
technology) can help build a competitive advantage in uncertain environments. To address …

Due to its importance in fitness centers, a number of authors have explored and analyzed
loyalty. However, two characteristics not yet examined are service convenience in fitness …

This paper aims to investigate the omni-channel shopping value (SV) by proposing and
empirically testing an omni-channel SV model based on SV literature and omni-channel …

Drawing on the information system success model and perceived value theory, we develop
a research model to examine factors that may affect user satisfaction and loyalty of mobile …

The present article alleviates the often-cited ambiguity of the value concept by proposing
that value research consists of two main streams: value creation processes and value …