Past studies have provided a solid understanding of the role of various customer experience
dimensions as stimuli to enhance customer satisfaction. Additionally, previous research has …

India is one of the largest energy consumers in Asia-Pacific, standing 3rd in the world after
USA and China. Indian Fuel retail market has experienced the evolution of concept of fuel …

Introduction: The present study aimed to explore the frontline employees in-shop motivation
to influence the customers in-shop emotions. The study further proposed the conceptual …

The petroleum companies are transforming their business model from fuel retailing to non-
fuel retailing to increase their revenues. However, predicting the complex buying behaviour …

Purpose–The downstream oil marketing companies (OMCs) have an opportunity to
compensate their huge under-recovery by increasing non-fuel revenues through strategic …

The dual approach to sustainability in Indian retail fuel outlets is examined in this study, with
a focus on customer-centric services and non-fuel offerings. Insights into the current …

Abstract Battery-Electric Vehicles (BEVs) are gaining increasing momentum and their
adoption is projected to continue at a rapid pace. In contrast to the predominate vehicle type …

Developing economy and emerging markets are known for challenges in being sustainable.
The speed of growth in the developed markets are significantly higher than the emerging …

In colloquial terms, Petro-retailing business is the selling of petroleum products. Petro-
retailing is the heart of the oil & gas industry as it is through this platform through which the …

Purpose–The downstream oil marketing companies (OMCs) have an opportunity to
compensate their huge under-recovery by increasing non-fuel revenues through strategic …