Optimizing Customer Satisfaction through Sentiment Analysis: A BERT-based Machine Learning Approach to Extract Insights
B Rahman - IEEE Access, 2024 - ieeexplore.ieee.org
In the era of digital transformation, customer feedback has become crucial for improving
service quality. This study aims to enhance customer satisfaction through sentiment analysis …
service quality. This study aims to enhance customer satisfaction through sentiment analysis …
Analisis Sentimen Access by Bus Kota se-Indonesia Menggunakan Metode K-Nearest Neighbors
Z Fatah - JURNAL ILMIAH SAINS TEKNOLOGI DAN …, 2025 - jurnal.alimspublishing.co.id
Data mining atau penambangan data merupakan proses pengumpulan dan pengolahan
data untuk mengekstrak informasi penting. Metode data mining K-Nearest Neighbor dapat …
data untuk mengekstrak informasi penting. Metode data mining K-Nearest Neighbor dapat …