Purpose The ongoing pandemic caused by the coronavirus disease 2019 (COVID-19) virus
has severely influenced lives and livelihoods. As service organizations either face …

Purpose The objective of this study is to provide a systematic review of the literature on
artificial intelligence (AI) in customer-facing financial services, providing an overview of …

Covid-19 and the unprecedented surge in financial technology contributed to unexpected
financial challenges, affecting the relevance of financial decision making and perceived …

The purpose of this paper is to explore the impact of financial literacy on financial well-being
among the business school faculties. Both the variables (financial literacy and financial well …

Prior research has studied the detrimental impact of algorithmic management on gig workers
and strategies that workers devise in response. However, little work has investigated …

Understanding the financial well-being of lower-income group is a critical concern of any
government as this group struggles most to meet up with their necessities. Despite the …

This article utilizes input from service scholars, practitioners, reviews of published literature,
and influential policy documents to identify service research priorities that push the …

Purpose Innovative firms have rapidly developed artificial intelligence (AI) capabilities into
their service ecosystems, essentially changing perceptions of what is service quality and …

Though perceived financial well-being is viewed as an important topic of consumer
research, the literature contains no accepted definition of this construct. Further, there has …

Artificial intelligence (AI) is receiving increasing attention in business and society. In
banking, the first applications of AI were successful; however, AI is mainly applied in …