Purpose–How do we measure the success of a hotel business? What factors determine
performances? This paper seeks to explore the responses which researchers and …

This study utilises the inter‐relationship between market orientation and innovation in order
to examine alternative mechanisms through which market orientation contributes to service …

With the market competition of hotel industry being heated, it is critical that hotels have a
breadth of resource and more flexible forms to meet the needs of a changing marketplace. In …

Resource-based theory (RBT), or the resource-based view (RBV) of the firm, is one of the
most widely accepted theories of management (Kellermanns et al., 2016, Nyberg et al …

The authors conduct a meta-analysis that aggregates empirical findings from the market
orientation literature. First, the study provides a quantitative summary of the bivariate …

This study contributes to the hospitality literature by examining the direct and indirect effects
of organizational culture types on market orientation (MO) and performance in the context of …

This paper is focused on service failure and recovery in the hotel industry in the UK. The
objectives of the research were to: assess the types and magnitude of service failures …

While most academics generally agree that innovation plays the mediating role between
market orientation and new product/service performance, relatively little research has …

With the rapid development of information technology in hotel booking context, it is no doubt
that many hotels consequently enhance the needs of integrating information technologies …

The purpose of this study was to enhance an understanding of service quality in the hotel
industry by developing a conceptual framework and measurement scale. Based on an …