Chatbots such as ChatGPT have caused tremendous hype lately. For BPM applications, it is
often not clear how to apply chatbots to generate business value. Hence, this work aims at …

The design and development of process-aware information systems is often supported by
specifying requirements as business process models. Although this approach is generally …

In this chapter, we describe the concept of quality and give a high-level overview of the area
of quality of models and other IT-artifacts. As illustrated there is quite a bit of overlap in the …

The interplay between process and decision models plays a crucial role in business process
management, as decisions may be based on running processes and affect process …

In spite of recent advances in process mining, making this new technology accessible to non-
technical users remains a challenge. Process maps and dashboards still seem to frighten …

Business process redesign (BPR) is widely recognized as a key phase of the business
process management lifecycle. However, the existing studies have focused on proposing …

In this paper, we propose a framework for the automatic generation of natural language
descriptions of healthcare processes using quantitative and qualitative data and medical …

This paper compares two approaches to support Business Process Analysis (BPA) for the
construction of a Business Process Knowledge Base (BPKB). The methodology is based on …

Business Process Management (BPM) has been receiving increasing attention in recent
years. Many organizations have been adapting their business to a process-centered view …

The use of process models to support business analysts' idea-generation tasks has been a
long-standing topic of interest in process improvement. We examine how two types of …