Background Codesign has the potential to transform health and other public services. To avoid unintentionally reinforcing existing inequities, better understanding is needed of how …
PJ Sheldon - Annals of Tourism Research, 2020 - Elsevier
To address tourism's challenges, a transformation of consciousness of all stakeholders is necessary. This article examines how outer journeys can transformation our inner …
While service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change in practice. The issues with long-term …
Service design and innovation are receiving greater attention from the service research community because they play crucial roles in creating new forms of value cocreation with …
Over the last decade, growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a …
SP Osborne, K Strokosch - British Journal of Management, 2013 - Wiley Online Library
We propose an important theoretical development for our understanding of the co‐ production of public services. It combines the insights from both public administration and …
G Robert, J Cornwell, L Locock, A Purushotham… - Bmj, 2015 - bmj.com
Patients and staff as codesigners of healthcare services Page 1 SPOTLIGHT: PATIENT CENTRED CARE Patients and staff as codesigners of healthcare services Glenn Robert and …
Purpose Elevating the human experience (HX) through research collaborations is the purpose of this article. ServCollab facilitates and supports service research collaborations …
Purpose This paper explores how service design can contribute to the evolution of health service systems, moving them toward people-centered, integrated and technology-enabled …