A real-time speech analytics system (“RSTA system”) detects a speech condition during a
call involving a contact center agent and a remote party. Upon detecting the speech …

A method for information processing includes receiving in a computer a corpus of recorded
conversations, with two or more speakers participating in each conversation. Respective …

A real-time speech analytics system (“RSTA system”) detects speech during a call involving
a contact center agent and a remote party. Upon detecting the speech, an event message is …

(57) ABSTRACT A call center compliance system is used to ensure that agents adhere to
call center policies and applicable regulations when handling calls. A call handler …

(57) ABSTRACT A method for audio processing includes receiving, in a computer, a
recording of a teleconference among multiple participants over a network including an audio …

In some example embodiments, a system is provided for real-time analysis of audio signals.
First digital audio signals are retrieved from memory. First computed streamed signal …

(57) ABSTRACT A method, a computer program product, and an information handling
system is provided for reducing cost and improving real-time performance for analyzing and …

A system and method is provided for monitoring a contact center in real-time. An overview
page may be displayed providing information associated with a plurality of agents in a …

A communications handler determines an appropriate contact center agent to receive an
incoming communication session. Communication session indicators provide status …

8, 463, 606 B2 6/2013 Scott et al. 8, 537, 983 B1* 9/2013 Haggerty............. H04M 1100
379/88. 14 8, 615, 074 B1 12/2013 Rivier et al. 8, 761, 376 B2 6/2014 Pande et al. 9, 160 …