An overview of chatbots in tourism and hospitality using bibliometric and thematic content analysis

G Yılmaz, A Şahin-Yılmaz - Worldwide Hospitality and Tourism …, 2024 - emerald.com
Purpose Artificial intelligence is one of the most significant and active fields of study in the
last few years. Artificial intelligence-derived robotic technologies known as chatbots are …

Generative ai and generative pre-trained transformer applications: Challenges and opportunities

AT Rosário - Making Art With Generative AI Tools, 2024 - igi-global.com
Generative AI, such as generative pre-trained transformer (GPT), has seen rapid
advancements in recent years, offering a wide range of applications, but it also presents …

Unveiling ChatGPT in tourism education: exploring perceptions, advantages and recommendations from educators

O Altun, MB Saydam, T Karatepe… - Worldwide Hospitality and …, 2024 - emerald.com
Purpose Following the remarkable debut of ChatGPT and its rapid adoption by a global
audience since its launch in November 2022, this study delves into educators' perceptions of …

What motivates international tourists' positive word-of-mouth? The effect of individualist and collectivist cultural orientations

L Zhong, M Zhu, X Li, AM Morrison, MA Camilleri - Tourism Review, 2024 - emerald.com
Purpose The purpose of this research paper was to determine which needs for incentives
influence positive word-of-mouth (PWOM) among international tourists and how these needs …

Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters

Y Li, SO Lee - International Journal of Contemporary Hospitality …, 2024 - emerald.com
Purpose This study, rooted in affordance-actualization theory and communication theory,
aims to critically examine how ChatGPT influences users' transition from new adopters to …

Evaluation of employer branding practices with ChatGPT: the case of a hotel business

E Yaşar - Scientific Collection «InterConf», 2024 - archive.interconf.center
This research aims to evaluate the hotel business website, which has been awarded the
best employer awards by Great Place To Work (2023), with ChatGPT regarding employer …

Predicting the interrelationships among Chat GPT, tourist's satisfaction and usage intention: Moderating role of traditional tour operator services

TH Ayad, RM Elsayed - Journal of …, 2024 - systems.enpress-publisher.com
This study aims at predicting the interrelationship between among Chat GPT with its six
dimensions, tourist's satisfaction and Chat GPT usage intention as perceived by tourist, and …

Examining the Potential for Use of ChatGPT in Recruitment for Hotel Businesses

E Yaşar, BN Alkan, HR Gündoğan - Cases on Innovation and …, 2024 - igi-global.com
This research reveals that the integration of ChatGPT into recruitment processes in the hotel
and tourism sector provides significant advantages in terms of time and cost. ChatGPT …