Purpose–The central purpose of this study is to develop and test a model which examines
the effects of customer verbal aggression on emotional dissonance, emotional exhaustion …

Uniquely combining employment relations and the hospitality and tourism fields, this book
draws on recently published sources to give readers a comprehensive and internationally …

Tourist regions with long tradition and years of experience often have a hard time
implementing strategic management concepts. This is due to decision‐making and …

Bu çalışmada örgütsel küçülme konusu ele alınmıştır. Literatür taraması yoluyla
gerçekleştirilen bu çalışmada örgütsel küçülmeyle ilgili genel bir çerçeve çizilmeye ve …

This paper examines the downsizing processes of hospitality managements in Turkey
during 2016 Turkey tourism crisis. 11 hotels, including 5 from city hotels and 6 from coastal …

Kriz ve kriz yönetimi kapsamında küçülme: konaklama işletmelerinde örnek bir uygulama
konulu yüksek lisans tez çalışmasının amacı; konaklama işletmelerinin kriz dönemlerinde …

Downsizing as a corporate restructuring strategy aims to reduce significantly the number of
employees in order for the company to adjust to the reduction of revenues resulting from the …

Küçülme stratejisi 1980'lerden beri yönetimler tarafından uygulanmakta olup, yüzlerce örgüt
ve milyonlarca işgöreni etkileyen bir stratejidir. Örgütün performansını, etkinliğini, rekabet …

Background & aim: Hospitals are the most important healthcare institutions consuming major
portion of national health budgets. High operating costs, inefficient, excess capacity of …

This study investigated the effect of organizational culture on firm performance in the
restaurant industry. Despite the importance of organizational culture in the organizational …