Judging by the millions of reviews left by guests on the Airbnb platform, this trusted
community marketplace for accommodations is fulfilling its mission of matching travelers with …

This study inductively analyzes the topics of interest that drive customer experience and
satisfaction within the sharing economy of the accommodation sector. Using a dataset of …

I estimate the welfare and distributional impact of the home-sharing platform Airbnb on New
York City renters. I develop a structural model of an integrated housing market with two …

Reputation systems are used by nearly every digital marketplace, but designs vary and the
effects of these designs are not well understood. We use a large-scale experiment on Airbnb …

Tax enforcement is especially costly when market participants are difficult to observe. The
benefits of enforcement depend crucially on pre-enforcement compliance. We derive an …

This paper studies the impact of patient-generated ratings of primary care physicians in
Norway. Norway has a universal health care system, with no available objective quality …

Many digital platforms with large product assortments endorse a select group of items to
facilitate user choice. However, while it seems intuitive that such endorsement may increase …

Due to the COVID-19 pandemic, a number of gig workers who engaged in location-based
gig work (eg, Taskrabbit, Care. com, or Wag) have had to transition to new jobs that are …

While home sharing has been shown to increase housing prices, the additional potential
income it generates can at least partially offset higher prices and provide meaningful …

I study why many firms face low retention rates among new customers. In particular, I
examine whether customer churn at the firm level after a single product experience is solely …