This study explores the influences of the incorporation of service robots in the service
delivery systems of tourism and hospitality companies on the perceived discrimination of …

Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and
high efficiency. However, the influence of emotional expressions of chatbots on service …

Service robots create a touchless experience for travellers; therefore, this research aims to
conduct a systematic literature review (SLR) of service robots in the tourism and hospitality …

Advances in artificial intelligence (AI) promise a future where teams consist of people and
intelligent machines, such as robots or virtual agents. In order for human-AI teams (HATs) to …

Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …

Abstract Service robots are playing an increasing role in tourism and hospitality. However,
this advanced technology is not immune to mistakes. The current research focuses on …

This research proposes a model that identifies the antecedents of customers' attitudes and
behaviours towards the utilization of artificially intelligent (AI) social service robots in …

Purpose There has been a dramatic increase in the adoption of service robots in hotels,
potentially replacing the human workforce. Drawing on Social Amplification of Risk …

This study aims to bridge a gap in the extant research by examining consumer behavior that
is unrelated to, but elicited by, service robots. The results of six studies showed that …

Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …