[HTML][HTML] A picture fuzzy set multi criteria decision-making approach to customize hospital recommendations based on patient feedback

M Bani-Doumi, J Serrano-Guerrero, F Chiclana… - Applied Soft …, 2024 - Elsevier
Sentiment analysis techniques have allowed exploiting the information available in millions
of opinions conveyed through different Internet services. One example would be the multiple …

[HTML][HTML] A 2-tuple fuzzy linguistic model for recommending health care services grounded on aspect-based sentiment analysis

J Serrano-Guerrero, M Bani-Doumi, FP Romero… - Expert Systems with …, 2024 - Elsevier
Evaluating the quality of health care systems usually entails the examination of objective
variables (waiting time, patients per doctor, etc.). Nonetheless, other subjective variables …

[HTML][HTML] An integrated decision framework for evaluating and recommending health care services

B Alshouha, J Serrano-Guerrero, F Chiclana… - Applied …, 2024 - Springer
Quality management techniques such as the quality function deployment model can help
hospitals assess and improve the quality of their services by integrating the voice of …

What is the Consumer Attitude toward Healthcare Services? A Transfer Learning Approach for Detecting Emotions from Consumer Feedback.

B Alshouha, J Serrano-Guerrero… - Journal of Universal …, 2024 - search.ebscohost.com
The capability of offering patient-centered healthcare services involves knowing the
consumer needs. Many of these needs can be conveyed through opinions about services …

[HTML][HTML] BioEmoDetector: A flexible platform for detecting emotions from health narratives

B Alshouha, J Serrano-Guerrero, F Chiclana… - SoftwareX, 2024 - Elsevier
Emotion detection can play a pivotal role in healthcare. Many psychological/psychical
illnesses and disorders such as depression, anxiety, or emotional crises can be explained …

An algorithmic multiple attribute decision-making context to model uncertainty associated with hospital site selection problem using complex sv-neutrosophic soft …

KA Khan, A Asghar, AU Rahman… - Applied Artificial …, 2024 - Taylor & Francis
Decision-making approaches are often used in uncertain environments by people who must
make difficult judgments in daily life, including elements of varied qualities and costs. These …