The invention overcoming these and other problems in the art relates in one regard to a
System and method for presenting a dynamic interactive interface to a user over a …

(57) ABSTRACT A dynamic voice user interface system is provided. The dynamic voice user
interface system interacts With a user at a? rst level of formality. The voice user interface …

This invention relates to a system and method for creation and automatic deployment of
personalized, dynamic and interactive voice services, including information derived from on …

This invention relates to a system and method for creation and automatic deployment of
personalized, dynamic and interactive voice services, including information derived from on …

(54) SYSTEM AND METHOD FOR REAL-TIME, 4,837,798 A 6, 1989 Cohen et al.
PERSONALIZED, DYNAMIC, INTERACTIVE 4,868,866 A 9/1989 Williams, Jr. VOICE …

BACKGROUND Increasingly, business transactions are handled via tele phone including
customer complaint and customer Support handling. Businesses have established call …

(57) ABSTRACT A method and system for generating TML (an XML based language) and
formatting reports is disclosed. The method and system of the present invention operate in …

(57) ABSTRACT A System and method for the creation and automatic deploy ment of
personalized, dynamic and interactive voice Services, including information derived from on …

(57) ABSTRACT A method and System for accomplishing real-time queries in conjunction
with interactive, real-time, Voice transmission of information to a user is disclosed. A voice …

(57) ABSTRACT A method and system for telephone-based service utilization and control in
conjunction with interactive, real-time, Voice transmission of information to a user is …