While lean thinking has been used in healthcare for almost two decades, its efficacy has
been debated extensively by researchers and practitioners alike. This ongoing debate is …

The purpose of this article is to explore the benefits of implementing Kaizen in various
industries and provide suggestions for application to the defense industry. The method of …

Purpose Lean remains popular in a wide range of private and public sectors and continues
to attract a significant amount of research. However, most of this research is not grounded in …

Despite the envisioned interrelations, the way Industry 4.0 (I4. 0) technologies can influence
the design and implementation of lean value streams is still unknown and little empirical …

Purpose Drawing on the theoretical concept of organisational fit, this paper questions the
relevance of employees' participation in the link between continuous improvement (CI) and …

Purpose As a problem-solving tool, the kaizen event (KE) is underutilised in practice.
Assuming this is due to a lack of group process quality during those events, the authors …

The purpose of this paper is to investigate the determinants of customer satisfaction and
quality results in the healthcare industry using the Baldrige data. We use publicly available …

Despite the extensive research on Continuous Improvement (CI), limited reflection has been
reported regarding the managerial factors needed to successfully deploy Kaizen Events …

Purpose: Mexico's public hospitals are experiencing major operational problems which
seriously affect the care of Mexican citizens. Some hospitals have initiated efforts to apply …

Operating Rooms (ORs) generate the largest revenues and losses in a hospital. Without the
prompt supply of sterile surgical trays from the Sterile Processing Department (SPD), the OR …